Return & Refund Policy

Timeless Home Goods Last Updated: July 02, 2026
This Return & Refund Policy (“Policy”) governs all return, exchange, and refund services for products purchased from Timeless Home Goods (“we”, “us”, “our”). This policy complies with United States e-commerce regulations and Texas consumer protection laws, and serves as a supplementary clause to our Terms of Service, Shipping Policy, Privacy Policy, and Warranty Policy.
By completing purchases on our website, you confirm that you have fully read, understood, and unconditionally accepted all return and refund rules stated below. If you do not agree with any part of this Policy, please do not place any orders.

1. Return Eligibility & Time Window

We offer a 30-day standard return window for all eligible retail orders. The valid return period officially starts from the delivery date recorded by the logistics carrier. All return requests must be actively submitted and approved within 30 calendar days after delivery.
Any return application submitted after the expiration of the 30-day window will be rejected without exception. For products with confirmed factory defects, shipping errors, or quality issues, we may appropriately extend the review period based on valid proof materials submitted by customers.
To qualify for return or exchange, the item must be brand new, unused, uninstalled, unmodified, and free of artificial damage, stains, or scratches. All original packaging, labels, accessories, manuals, and matching parts must be completely intact.

2. Eligible Return Products

The following product categories support standard return and exchange services when meeting the above conditions:
  • Home decor, wall art, tabletop ornaments, and soft furnishing accessories
  • Storage organizers, closet systems, kitchen and bathroom storage racks
  • Unused kitchen gadgets, food storage containers, and daily tableware
  • Bathroom accessories and household daily supplies that remain unopened and unused

3. Non-Returnable & Final Sale Items

The following items arefinal sale and do not support return, exchange, or refund services under any circumstances, except for confirmed factory quality defects:
  • All installed, assembled, worn, or used household products
  • Customized, personalized, or modified products tailored for special needs
  • Discounted clearance items, promotional final sale products, and bundled gift sets
  • Disposable daily consumables, cleaning supplies, and hygiene-related products
  • Products damaged due to improper installation, customer misuse, negligence, or accidental collision
  • Products with normal wear and tear, slight aging, or minor color difference after daily use

4. Return Shipping Fee Rules

4.1 Our Liability (Free Return & Full Compensation)

We will bear all return shipping costs and provide free return labels if the return is caused by our official reasons, including:
  • Factory quality defects, functional failures, and structural damage
  • Wrong item shipment, incorrect specification, model mismatch caused by our dispatch error
  • Severe damage or missing accessories caused by poor packaging during transportation
Customers need to provide valid unboxing photos or videos as proof for verification.

4.2 Customer Liability (Customer Bears Shipping Fee)

For returns due to personal reasons including unnecessary purchase, style dissatisfaction, inappropriate size, or changed purchase intention, customers shall bear all return shipping fees, handling fees, and secondary logistics costs. The original shipping fee and sales tax paid at checkout are non-refundable in this case.

5. Official Return & Exchange Process

Please follow the standardized process to ensure fast and successful after-sales processing:
  1. Contact Support: Submit your return request via our official email support@timelesshome.com, including order number, detailed return reason, and product condition proof.
  2. Application Review: Our after-sales team will verify your request and confirm return eligibility within 3–5 business days.
  3. Return Shipment: After obtaining return approval, pack the product completely and ship it back to the designated return address within 10 calendar days.
  4. Warehouse Inspection & Processing: After our warehouse receives and inspects the returned item, we will initiate refund or exchange service within 7 business days.

6. Refund Method & Processing Time

All approved refunds will be returned through the original payment channel used at checkout. We do not support third-party transfers or cash refunds.
Once the refund is initiated, funds typically take3–10 business days to reflect in your account, depending on the processing speed of your bank or payment platform. We are not responsible for fund delays caused by third-party financial system rules.
For quality problems, shipping errors, or our official liability, we provide a full refund including product fees and corresponding shipping fees. For personal-cause returns, only the product price will be refunded.

7. Exchange Service Rules

We support free product exchange for eligible orders within the valid return window. Exchanges caused by our quality problems or shipping errors will enjoy free round-trip shipping service.
Customer-initiated exchanges due to personal preference require customers to bear return and reshipping fees. If the target exchange product is out of stock, customers can choose equivalent alternative products or apply for a full refund.

8. Rejection of Return & Refund Requests

We reserve the right to reject after-sales requests in the following situations:
  • Return request submitted beyond the 30-day valid return window
  • Returned items are damaged, incomplete, worn, or fail warehouse inspection
  • Providing false proof or maliciously applying for repeated refunds
  • Products belong to final sale non-returnable categories
  • Refusing to cooperate with official inspection and after-sales verification

9. Policy Updates & Revision

We reserve the right to update and optimize this Return & Refund Policy in accordance with U.S. consumer protection laws, industry standards, and business operation adjustments. The latest policy will be published on our official website and take effect immediately. Continued purchase and use of our services after updates constitute acceptance of the revised terms.